Frequently Asked Questions

1Where does the cruise start and end?
The departure location of the 75-minute Harbor Tour is Parkhaven across from the Euromast.

The departure location of the Classic Harbor Cruise 90 minutes is Boompjeskade near Erasmusbrug.
2How do I book a ticket?
You can book a ticket easily through this website. You can also buy tickets at the ticket desk at the Parkhaven (on the ship De Zwarte Zwaan). Combination tickets can only be booked and paid for online.
3Can I cancel my tickets?
There is no possibility of refund when cancelling tickets, reducing the number of persons and arriving late. Moving tickets to another date is possible up to 5 days before the cruise. This can be done by phone or email.
4How do I receive my tickets?
After you pay for your tickets, you will receive an email from us immediately. This e-mail is your ticket for the canal cruise. You do not need to print the ticket. If you have booked combination tickets, you do need to print the ticket as a ticket for the other activity.
5Is food and drink available on board?
There is a bar on board where you can order drinks and snacks. These are not included in the entrance fee. On board you can pay by PIN or credit card.
6Where is the best place to park?
For the 75-minute Harbor Tour, you can park at the Parkhaven across from the Euromast.

For the Classic Harbour Cruise 90 minutes you can park in Parking garage Boompjes.
7Is the boat accessible to guests with mobility problems?
For the 75-minute Harbor Tour, you can board in a wheelchair or with a walker. The boat is wheelchair friendly and there is a special wheelchair elevator. To get to the restrooms, you need to take a small flight of stairs.

For the Classic Harbour Tour 90 minutes, the ship has limited access for disabled people. Boarding with a wheelchair is not possible.
8Are there restrooms on board?
There is a ladies' and men's restroom on board.
9Are pets allowed in the boat?
Pets are not allowed on board.
10Can I rent a ship?
It is possible! Our ships are all rentable for your own company.

Departure location Port Tour:
Parkhaven 13
3016 GM Rotterdam

Departure Location Classic Harbor Tour:
Boompjeskade 123
3011 XE Rotterdam

+31(0)10-302 18 88

Do you have a question?

Bell: +31 (0)10-302 02 88